Finding Your New Level of Excellence

Finding Your New Level of Excellence

Has anyone learned something new recently? Did it feel like you would never get better and now you can’t imagine being as bad as you were? When I first started at Verizon Wireless, I didn’t know the systems, the product, the process… really anything. What I did know...
Overcoming Tense Client Situations

Overcoming Tense Client Situations

Overcoming Tense Client Situations Anyone love confrontation? I know I don’t. I know I come across like I do because I have the look and demeanor of someone that can come on aggressively, but I hate it. I spent most of my life being one of the biggest kids/men in the...