Why every phone call, every email, and every touchpoint matters.
It’s common sense that we want customers to trust not only us but also our experience and expertise. We need to understand their needs, preferences and pain points to successfully provide a service or product. Earning a client or customer’s trust is crucial for success, and we can break down the client experience into a strategic framework that optimizes customer interactions.
How do we do this? At WinRate, we believe in mapping out every touchpoint with a potential or current client. By building this framework, we can hone the customer experience you want to provide.
What our clients are saying
Mike helped me identify my weaknesses and struggles and brought them to the surface. He continued to believe in me and pour into me week in and week out.
With many coaches it's very transactional... WinRate is doing it with the primary intention of the person they are working with to better, by giving them something to help in business and life.
WinRate has helped change my way of thinking and put me in the room with other individuals who think like me too.
CLIENT EXPERIENCE JOURNEY
- Map out the exact journey you want your customers to have by creating a strategic framework.
- Optimize client interactions.
- Identify specific pain points to understand how to better meet client needs.
- Understand client preferences to hone your services or product.
Our Principles
Ensure your understanding of each client’s pain points, needs, and preferences.
Help you create a specific Client Experience Journey to map out every interaction with any client.
Teach the main stages of a Customer Experience Journey, from awareness and consideration to decision and loyalty.
Enhance Client Satisfaction, Build Loyalty, and Drive Business Success
Understanding and optimizing the client experience is crucial for building lasting relationships and ensuring customer satisfaction. Our Client Experience Journey services at WinRate Consulting will help you map out and enhance every interaction with your clients, leading to increased loyalty and business success.
- Improved Client Satisfaction: Create a seamless and satisfying client experience by understanding and addressing their needs, preferences, and pain points.
- Increased Client Loyalty: Build trust and loyalty by consistently delivering exceptional experiences at every touchpoint, from initial contact to post-purchase support.
- Optimized Client Interactions: Streamline and enhance every interaction with your clients, ensuring that each touchpoint is positive and contributes to a cohesive experience.
- Strategic Client Journey Mapping: Develop a strategic framework that maps out the ideal client journey, helping you anticipate and meet client expectations at every stage.
- Enhanced Customer Understanding: Gain deeper insights into your clients’ needs and preferences, allowing you to tailor your services and products to better meet their demands.
- Effective Pain Point Identification: Identify and address specific pain points in the client experience, leading to higher satisfaction and reduced friction in the customer journey.
- Personalized Client Experience: Deliver personalized experiences that resonate with your clients, fostering stronger relationships and enhancing their overall satisfaction.
- Improved Client Retention: Increase client retention rates by providing consistently excellent experiences that encourage repeat business and long-term loyalty.
Our Process
Watch the overview
Key Benefits and Features
$0-750K in Business Revenue of $1,000 per month
Entrepreneurs
Perfect for young business owners or entrepreneurs starting out who need a guiding roadmap of how to properly set your business up for success and growth! – NO Contract
- Weekly LIVE Group Calls Every Tuesday at 1pm EST
- Pre-Recorded Modules for convenient, self-paced learning.
- Quarterly in-person meet-ups in Greenville, SC are included. (Additional fee for guests)
- Private Facebook group
- Client only WinRate app
- All client monthly group call
- 12-month agreement
$750k-2 million in Business Revenue of $3,000 per month
Business Owners, Entrepreneurs and Leaders
This group of 1:1 coaching clients are being coached by our experienced and proven WinRate Team. This is our FLAGSHIP program where high value tactical information, vulnerability and accountability amongst the group.
- Total investment is $36,000 per year
- Quarterly in-person meet-ups in Greenville, SC are included. (Additional fee for guests)
- Private Facebook group
- Client only WinRate app
- All client monthly group call
- Personality assessment for you and your business to use
- All digital courses
- 12-month agreement
$2-10 million in Business Revenue of $5,000 per month
Business Owners
This is for the more seasoned business owner or entrepreneur looking to evolve as a leader within their network or community.
- Total investment is $60,000 per year.
- Monthly in-person meet-ups, Greenville, SC
- Private Facebook group
- Free access to The Champion Circle Quarterly Events
- School of Construction Selling digital course included
- Access to monthly group calls
- Client only WinRate app
- 12-month agreement
Coaching Format
1:1 Coaching is done on Zoom twice per month for 1-hour durations. The calls will be a blend of reviewing completed action items from the last call, checking in on where you are at with day-to-day problems that we can help you solve, and holding you accountable to the initiatives set forth to get you to your goals.
In between calls you are expected to reach out to and utilize your coach. The coaches on our team are dedicated to your success. If you need something it is your job to reach out so we can help you in the moment and simplify and solve problems quickly.
Detailed Program Comparison
FEATURES
Small Business Academy
– $7,500-$25,000
The Champions Circle
– $36,000 / year at $3,000 monthly
Hall Of Fame
– $60,000/ year at $5,000 monthly
Monthly Huddle Call
Weekly Group Coaching
1:1 Coaching
Quarterly Events Included
Monthly Events Included
App & FB Groups
On Site Consultation – $7,500-$25,000
Detailed Program Comparison
- MONTHLY HUDDLE CALL
- WEEKLY GROUP COACHING
- QUARTERLY EVENTS INCLUDED
- APP & FB GROUPS
- MONTHLY HUDDLE CALL
- 1:1 COACHING
- QUARTERLY EVENTS INCLUDED
- APP & FB GROUPS
- MONTHLY HUDDLE CALL
- 1:1 COACHING
- QUARTERLY EVENTS INCLUDED
- MONTHLY EVENTS INCLUDED
- APP & FB GROUPS
Coaching Assignment Process
Coaching assignments are very intentional. We use a 3 step process to assign the best coach for you based on your personality, your industry, where you are now, and where you want to go.
- You take an Innermetrix personality test. This gives us deep insight into how you behave and how you like to be communicated with.
- You complete an onboarding call and form going over some key specifics about what your goals are both personally and professionally.
- Members of our leadership team meet to assign the coach who is best suited to get you to where you want to be the fastest and get you an ROI on your time and energy in this process.
Is it Right for You?
This program is right for you if:
- You are willing to invest in yourself. Time, Money, Energy and effort.
- You have a strong work ethic. Growth and evolution don’t happen on the heels of laziness.
- You’ve achieved some success and are ready to take things to the next level.
- You’re not afraid to be held accountable and get uncomfortable.
- You want to be around other high performers and high achievers.
- You are ready to get out of your own way.
SUCCESS STORIES AND RESULTS
Examples
Les Brannen of Mountain High Mulch in Marietta, GA
–> Video from 2022 – good reference of stats.
How to Get Started
If you believe you are ready to take your leadership skills to the next level and step into who you’re capable of being to lead your company – fill out the form below and a member of our team will reach out right away to get you set up for success by answering any questions you still have. Don’t delay any more decision-making – let’s get you growing.
Get a head start on our content
@themikeclaudio
With over 16k subscribers, the YouTube channel is an ideal starting point for anyone seeking to expand their knowledge base without any cost barriers.
The free channel provides educational content on topics such as contractor marketing, how to structure your construction proposal, how to go from a handyman to general contractor and more.
Frequently Asked Questions
Is there a certain approach WinRate uses as a structure to help with my business?
We coach from experience. Our team of successful business owners, operators and leaders have knowledge in a vast array of business and personal accumen. Help 1st is a core value, and if they don’t have an answer, they will seek help until we find it for you. Every business is different and has different needs and problems. We take a tactical approach in the first 90 days to develop an understanding of what you want. Then we develop a strategy together with our clients to implement tactical approach to execute that strategy.
How do you pair a client with a coach?
We are strategic in how we pair our clients. It depends on needs, personality, industry, and our coaches experience. We have an onboarding process we take you through that gives us a better understanding of who you are and how you like to communicate and be held accountable.
Our job is to get you results and we take that very seriously. Therefore it’s imperative we get you with the right coach and we also approach our system as a team effort to get you the highest amount of ROI in your business and life as quickly as possible.
Your job is to DO THE WORK!
What type of payment methods do you accept?
Most of our clients use a credit card or ACH account that is billed monthly
Any Guarantee?
OUR GUARANTEE: If all expectations are met as outlined in our agreements under, What We Expect and anticipated results are not met, 100% of your money will be returned.
How long are your contract terms?
12 months
How many coaching calls do I get?
You get a total of (24) 1:1 coaching calls per contract agreement. This usually breaks down 2 calls/month.
Additionally, 1 GROUP call for any and all 1:1 coaching clients is held 1/month
Other value adds are access to our events, facebook community groups and digital assets and courses.
Do you have speaking or on-site trainings available?
Yes. Our coach or team of coaches are available to educate in person or virtually. Book a call to discuss rates and more information around your needs and location.
